UPDATE - MORNINGTON: Please note - many people are wondering about the
issues regarding the heat, shade, kids, etc for the Mornington shows. We have now added more shaded areas in both zones; free ice creams for the kids; free ice zones (bring a towel or hat and fill with ice to stay cool); water misting fans and a giant misting machine; and we will relax movement so patrons can walk more freely around the venue (within the zones) to seek shade and stretch your legs or allow the kids to play. We have also released more car bays for parking but please be aware there is a 5-10 minute walk to the entry gates and expect delays in exiting the car park after the concert.
IMPORTANT PLEASE READ
Due to COVID 19, there is always the possibility that some restrictions or impositions may be forced upon us at the last minute. We understand that there are some changes to the original event conditions, however all such changes are beyond our control and must be followed in accordance with Vic Health directions. We still believe everyone is going to have a great time and ultimately by agreeing to comply with these directions it means the concert can still go ahead. We appreciate your understanding and patience on the day.
Please note the following important Government mandated changes to SUMMERSALT MORNINGTON on Saturday Feb 20th and Sunday Feb 21, 2021. We understand there is alot of information here but we appreciate you taking the time to read this carefully. Dont worry, we will have customer service staff to assist you on the day.
PLEASE READ CAREFULLY AND PASS ON TO OTHER MEMBERS OF YOUR GROUP.
1. ALL PATRONS MUST BRING THEIR OWN HIGH BACK CHAIR
Its is mandatory that all patrons bring a high back (normal size) fold up chair. Each patron must have their own chair. Chairs cannot be shared. This also applies to children. No other type of seating will be permitted (DO NOT BRING low back chairs, bean bags, blankets etc).
2. PLEASE ARRIVE WITH YOUR WHOLE SOCIAL GROUP IF POSSIBLE
As patrons will be directed to sit in one of two zones, it would be ideal if you arrive together with your whole social group, to ensure that you can all sit together.
3. QR CODE CHECK IN
All patrons will be required to use the Service Victoria app to check in. Please have the app ready to go: https://service.vic.gov.au/check-in/
4. MASKS
Whilst wearing masks is not compulsory, patrons should follow Victorian Government requirements in regards to mask wearing at all times.
5. PATRONS CAN ONLY LEAVE THEIR CHAIR FOR 3 REASONS - HOWEVER WE CAN BE FLEXIBLE ON HOT DAYS
To purchase food and beverage, to use the toilets, or to seek first aid. If it is a hot day, we will be relaxing this rule to an extent, to allow patrons, especially with children, to move around the site more freely and utilise chill out zones or shaded areas and seek respite from the heat. On hot days we may provide free ice, water mist canons, and free ice creams for the kids.
6. THE VENUE WILL BE SPLIT INTO 2 ZONES AND PATRONS WILL BE ORGANISED INTO ZONES
Inside the venue there will be 2 “zones”. Patrons will be directed to sit in within a zone. Upon entering the venue, please follow the instructions of the marshalls. You must stay in your zone and not cross over to the other zone.
7. COCONUT CLUB TICKET HOLDERS - SOME CHANGES
Due to the restrictions we are unable to offer a dedicated Coconut Club area. However we will be offering Coconut Club ticketholders an area closest to the stage to set up your chairs. This means you get to be front and centre to the action. You will still receive the other benefits such as dedicated entry, dedicated bar lane, and a complimentary cocktail (just show your wristband at the CC Bar.)
8. SOCIAL DISTANCING WILL BE ENFORCED AROUND ENTRY POINT, MAIN GATES AND BAR LANES.
We appreciate in advance your co operation in keeping socially distanced when in any queue - whether it be for entry, food or at the bars or toilets.
9. COVID MARSHALLS WILL BE THERE TO HELP
We will have COVID marshalls in place to help enforce social distancing and assist patrons as much as possible. Please co operate and follow their instructions.
10. KEEPING THE EVENT SAFE
Some of the Things we are doing to make our events safe:
- Regular touchpoint cleaning
- Additional Bar, Food & Sanitary facilities
- Additional Staffing – Security and Event staff to help manage social distancing onsite
- COVIDSafe marshalls to ensure compliance
- Hand Sanitiser stations
- Increased communications to patrons and staff
- Additional medical facilities and staffing where appropriate.
Also:
- Please stay home if you are unwell or experiencing any cold or flu symptoms no matter how mild*
- Please stay home if you have been in contact with someone who has tested positive for COVID-19*
- Please stay home if you have tested positive for COVID-19*
- Please stay home if you have travelled overseas or have been in a declared COVID-19 hot spot in the past*
- If you begin to develop symptoms during the event please make your way to the First Aid Health tent immediately.
*Note that a medical certificate may be required if you are seeking a refund due to illness or a COVID related issue. Inability to attend due to illness of any kind is not basis for a refund. There would have to be exceptional circumstances.
TIMES - SUBJECT TO CHANGE
1.30PM: GATES
1.55PM TO 2.25PM: EMILY WURRAMARA
2.30PM TO 3.15PM: MONTAIGNE
3.45PM TO 4.45PM - BOY AND BEAR
5.15PM TO 6.30PM - JOHN BUTLER
7.00PM TO 8.15PM - THE CAT EMPIRE
8.45PM TO 10.00PM - THE TESKEY BROTHERS
Patrons are permitted to bring high back fold up chairs. No picnic blankets or low back chairs.
Children under 18 must have a valid childrens ticket and be accompanied by a parent or legal guardian, who also hold a valid ticket
This event will proceed rain, hail or shine
No pass outs are available at this event unless emergency or medical situation.
Security will search all bags upon entry
WHAT TO BRING
PROHIBITED ITEMS
CHILDREN
Child aged 2 to 17 must have a childrens ticket.
Must still be accompanied by a legal guardian or parent.
Child under 2 - free with parent.
COVID-19 Safe Event:
We acknowledge the incredible and critical importance of ensuring the health and safety of all attendees and the broader public, and the event will proceed only if there is complete confidence it is safe to do so. Zaccaria Concerts and Touring is in regular communications with the relevant local and state authorities and COVID-19 Safety Plans have been prepared for each individual city.
All events will be compliant with directions of each state’s Health Department. We can assure you that we are committed to meeting the highest level of health and safety protocols for the duration of your experience from arrival to departure. Should any of the events be unable to proceed on the original advertised date, they will be moved to their respective planned backup dates.
Due to COVID 19, some restrictions or impositions may be forced upon us at the last minute. This could include things like the seating arrangements, limitations to queues, items that can and cannot be brought into the venue, social distancing measures, time changes, artist changes and so on. Please continually check this EVENT INFO page and our other communications platforms such as our social media pages, and please keep an eye out for email or SMS communication in the days prior to the event.
COCONUT CLUB Ticketholders:
Due to the restrictions we are unable to offer a dedicated Coconut Club area. However we will be offering Coconut Club ticketholders an area closest to the stage to set up your chairs. This means you get to be front and centre to the action. You will still receive the other benefits such as dedicated entry, dedicated bar lane, and a complimentary cocktail (just show your wristband at the CC Bar.)
MOBILITY ASSISTANCE
Our outdoor concert sites are predominantly flat grass parkland and in some cases beach areas, and at times, part of the venue can be soft and boggy. For patrons in a wheelchair, there will be an accessible viewing area. However being accompanied by a carer is recommended. Parking for wheelchair patrons is not always assured, however in the absence of parking close to the gates, alternatives will be provided. We strongly advise that you advise the ticketing agent, when purchasing your ticket, if you are in a wheelchair or need assistance, so we can contact you prior to the event.
We have made a number of provisions to ensure our events are accessible to all. These include provision of a complimentary carer ticket, accessible entrance lanes and accessible toilet facilities. On show day, our customer service staff will be available if you need assistance in accessing the concert site. Please email info@zaccariaconcerts.com if you wish to pre arrange assistance or have any further enquiries.
For Wheelchair/ACROD/Mobility impaired patrons - Making a Booking
Please call Ticketmaster’s Accessible Seating Line if you have accessible booking requirements, including wheelchair and/or companion card requirements. Email: accessibletickets@ticketmaster.com.au
If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.
TRANSPORT/PARKING
There will be free parking on site, we strongly urge car pooling. Please allow approx 5-10 minute walk to the entry gates. Please be patient exiting the car park after the concert and expect lengthy delays. We urge patrons to consider booking one of the special bus services as an easier alternative. There will be drop off point for ride share, private cars, disabled.
BUSES Are your best form of transport for this event.
Melbourne on the Move - Return buses from: St Kilda, Moorabbin, Mordialloc, Berwick, Cranbourne, Karingal, Melbourne Calton Gardens, Ringwood and Frankston Alongside Peninsula Stops: Sorrento, Blairgowrie, Rosebud, Dromana
https://www.melbourneonthemove.com.au/listing/music-and-sporting-events
Melbourne Travel Project - Return bus transfers from Mornington Park to the Briars
https://melbourne-travel-project-store.myshopify.com/products/summer-salt-bus-ticket
eziBus Charters - Cater up to 24 people within the one vehicle, pick up/drop off location at your request.
https://ezibuscharters.com.au/
ZERO TOLERANCE ON ILLEGAL SUBSTANCES AND UNDERAGE DRINKING
We have a zero tolerance policy on illegal substances and drugs. Anyone suspected of using or found in possession of illegal substances or drugs will be escorted from the grounds and handed over to the police. Undercover police officers may also be actively searching for offenders. We also have a zero tolerance policy on underage drinking. Parents and legal guardians - If your child is caught drinking, we’ll confiscate your drinks, escort you from the festival and call the police. Please don’t make us do this.
OTHER IMPORTANT INFO:
Alcohol:
You may not bring in or leave with any alcohol whatsoever.
ATM:
There will be no ATM on site so please bring credit or debit card for cashless payments.
Bags:
Will be subject to a search upon entry. Any person in possession of prohibited items may be refused entry to the site. If in doubt leave it at home or in the car.
Box Office:
One box office will be in operation and located near the main entry. Patrons are encouraged to pre-print e-tickets or collect their tickets in advance from a Ticketmaster outlet.
Cloakroom Facilities:
Cloakroom facilities will not be available. Prohibited items will not be permitted within the event, so if in doubt leave it in the car or at home.
Children
Babies under the age of 2 are permitted free of charge without a ticket. Children aged 2-17 must have a valid children’s ticket and be accompanied by a parent or legal guardian - sorry, an older friend or sibling doesn’t count. A Child may enter the Coconut Club area so long as accompanied by a Parent with a valid Coconut Club ticket.
Food & Beverages:
This is a fully catered venue with a range of bar and food options. Free drinking water will be available in the venue and patrons may bring in empty plastic bottles for this purpose. You may bring a small quantity of your own food/snacks in a cooler bag, small esky or picnic basket. You may bring SEALED plastic bottles of water or soft drink.
First Aid:
First Aid will be in attendance – please approach any of our friendly staff if feeling unwell.
Flasks/Thermoses:
Not permitted.
Pass Outs:
There will be no pass outs for this event so please make sure bring everything you need for the whole day/night.
Photo ID:
Will be required for entry and to purchase and consume alcohol and service will not be provided to people under 18 years of age. Please note that because this is a licensed venue, patrons are unable to take alcohol from the site at the end of the night, whether opened or sealed.
Smoking:
Smoking is prohibited in all parts of the venue, excluding designated smoking areas.
Weather:
The concert will proceed rain or shine. Only exceptionally severe weather conditions will affect the performance, so be prepared for either scenario.
LEAVING THE VENUE AFTER THE SHOW
Please be prepared and allow some time to leave the venue if you are driving. Expect delays. Your patience is appreciated. Also please respect our neighbours.
Have a wonderful time
Have a question? Email us at: info@zaccariaconcerts.com
REFUND REQUESTS
Refunds will only be considered if required by applicable law. For any queries about refunds, or refund requests, please contact Ticketmaster via this form and please include all of your ticket information: https://help.ticketmaster.com.au/hc/en-au/requests/newhttps://help.ticketmaster.com.au/hc/en-au/requests/new
Generally refunds will only be approved if an event has been cancelled, substantially relocated or postponed. There will be a time frame within which to claim a refund and you must deal with the ticketing agent for the refund. You must be the original purchaser of the tickets. Refunds will not be considered if the event has changed due to state government or health department mandated changes due to COVID - this could mean anything from a change in seating arrangements, playing times, what patrons can and cannot bring to the event, among other changes.
If the show goes ahead on the same date and venue, with COVID safe changes, refunds will not be considered. Refunds will generally not be considered if you simply cannot attend, even if you are unwell. If you cannot use your ticket, you are able to gift it to someone or sell it (within your states legal requirements) to some one without changing the name on the ticket.
SITE MAP IS NOT TO SCALE AND SUBJECT TO CHANGE