TIMES: (subject to change)

• Patrons are permitted to bring high back fold up chairs. No picnic blankets or low back chairs.
• Children under 18 must have a valid children's ticket and be accompanied by a parent or legal guardian, who also hold a valid ticket
• This event will proceed rain, hail or shine
• No pass outs are available at this event unless emergency or medical situation.
• Security will search all bags upon entry
• Transport - we suggest taking public transport or Uber or taxi. There will be no dedicated event parking.

• WHAT TO BRING

  • Tickets
  • Credit card or debit card - cashless payments only for bars, food and merchandise.
  • ID
  • Fully charged phone
  • Empty plastic water bottle (not glass) to fill up at drinking water stations
  • Sun protection - sunglasses, hat, sunscreen
  • Footwear must be worn at all times (thongs are ok)

  PROHIBITED ITEMS

  • Aerosol cans
  • Alcohol
  • Cameras - no professional standard or video cameras
  • Large Eskies (cooler bags are ok)
  • Glass
  • Large prams - small prams or pusher is ok
  • Metal cutlery, scissors or knives of any sort
  • Picnic blankets ( small blanket for baby or toddler is ok)
  • Low back chairs
  • Selfie sticks
  • Umbrellas, marquees or shade tents
  • Weapons or items that are deemed unsafe
  • Any other objects considered by the Promoter and the Venue to be dangerous or capable of causing a public nuisance that could be used to distract, obstruct or interfere with any performer

  CHILDREN

  • Children aged 3 to 17
  • Must still be accompanied by a legal guardian or parent.
  • Child under 3 - free with parent.
  • Children are allowed into the SummerSalt Coconut Club with a parent that holds a SummerSalt Coconut Club ticket.

   

• COVID SAFE EVENT:
  
  Our events will be run in accordance with applicable Government directions, orders, regulations or guidance associated with COVID-19 in place at the time of the event, which are fluid and may change. These requirements may include but are not limited to proof of vaccination, QR Code Check-In and possibly other measures enforced by the relevant government authorities such as seating arrangements, limitations to queues, items that can and cannot be brought into the venue, social distancing measures, time changes, artist changes and so on. Unless required by applicable law, refunds will not be required as a result of following the conditions of or changes to any applicable Government directions, orders, regulations or guidance associated with COVID-19.

  We acknowledge the incredible and critical importance of ensuring the health and safety of all attendees and the broader public, and the event will proceed only if there is complete confidence it is safe to do so. Zaccaria Concerts and Touring is in regular communications with the relevant local and state authorities and COVID-19 Safety Plans have been prepared for each individual city.

  All events will be compliant with directions of each state’s Health Department. We can assure you that we are committed to meeting the highest level of health and safety protocols for the duration of your experience from arrival to departure. Should any of our events be unable to proceed on the original advertised date, they will be rescheduled to a planned backup date. All ticket holders will be advised directly in the event that there is a postponement or cancellation.

  Please continually check this EVENT INFO page and our other communications platforms such as our social media pages, and please keep an eye out for email or SMS communication in the days prior to the event.

• Please check our COVID page on this website for up to date information about vaccinations.

  COCONUT CLUB Ticketholders:

• You will have your own dedicated area closest to the stage to sit - please BYO high back fold up chair. Please look out for this after you enter the venue.
  You will have dedicated entry, and access to a dedicated bar lane. Complimentary cocktail on arrival (just show your wristband at the bar). Children are allowed into the SummerSalt Coconut Club with a parent that holds a SummerSalt Coconut Club ticket.

• MOBILITY ASSISTANCE

  Our outdoor concert sites are predominantly flat grass parkland and in some cases beach areas, and at times, part of the venue can be soft and boggy. For patrons in a wheelchair, there will be an accessible viewing area. However, being accompanied by a carer is recommended. Parking for wheelchair patrons is not always assured, however in the absence of parking close to the gates, alternatives will be provided. We strongly advise that you advise the ticketing agent, when purchasing your ticket, if you are in a wheelchair or need assistance, so we can contact you prior to the event.

  We have made a number of provisions to ensure our events are accessible to all. These include the provision of a complimentary carer ticket, accessible entrance lanes and accessible toilet facilities.
  On show day, our customer service staff will be available if you need assistance in accessing the concert site. Please email info@zaccariaconcerts.com if you wish to pre-arrange assistance or have any further enquiries.

  For Wheelchair/ACROD/Mobility impaired patrons - Making a Booking
  Please call Ticketmaster’s Accessible Seating Line if you have accessible booking requirements, including wheelchair and/or companion card requirements. Telephone: 1300 446 925 or Email: accessibletickets@ticketmaster.com.au
  If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.
  Service Hours: Monday - Saturday 9am - 8pm; Sunday 9am - 5pm AEST (closed Christmas / Boxing Day) 

• There will be no accessible parking however there will be a dedicated drop off/pick up point near the Rideshare drop off point - please check for the signs. There is a pathway that then leads to the front gates.

• TRANSPORT/PARKING

• Please note there will be no public parking. We suggest you use public transport, taxi, Uber. SHUTTLE BUSES - Wollongong CAT buses will be available to get to the concert. After the concert - user paid shuttle buses to Wollongong train station will be available from the Uber drop off/pick up point. There will be no accessible parking however there will be a dedicated drop off/pick up point near the Rideshare drop off point - please check for the signs. There is a pathway that then leads to the front gates.

  ZERO TOLERANCE ON ILLEGAL SUBSTANCES AND UNDERAGE DRINKING
  We have a zero tolerance policy on illegal substances and drugs. Anyone suspected of using or found in possession of illegal substances or drugs will be escorted from the grounds and handed over to the police. Undercover police officers may also be actively searching for offenders.

  We also have a zero tolerance policy on underage drinking. Parents and legal guardians - If your child is caught drinking, we’ll confiscate your drinks, escort you from the festival and call the police. Please don’t make us do this.

  Alcohol:
  You may not bring in or leave with any alcohol whatsoever.

  ATM: 
  There will be no ATM on-site so please bring a credit or debit card for cashless payments.

  Bags: 
  Will be subject to a search upon entry. Any person in possession of prohibited items may be refused entry to the site. If in doubt leave it at home or in the car.

  Box Office: 
  One box office will be in operation and located near the main entry.
  Patrons are encouraged to pre-print e-tickets or collect their tickets in advance from a Ticketmaster outlet.

  Cloakroom Facilities: 
  Cloakroom facilities will not be available. Prohibited items will not be permitted within the event, so if in doubt leave it in the car or at home.

  Children
  Children under the age of 3 are permitted free of charge without a ticket. Children aged 3-17 must have a valid children’s ticket and be accompanied by a parent or legal guardian - sorry, an older friend or sibling doesn’t count. A Child may enter the Premium GA/Coconut Club area so long as accompanied by a Parent with a valid Premium GA ticket.

  Food & Beverages: 
  This is a fully catered venue with a range of bar and food options. Free drinking water will be available in the venue and patrons may bring in empty plastic bottles for this purpose. You may bring a small quantity of your own food/snacks in a cooler bag, small esky or picnic basket. You may bring SEALED plastic bottles of water or soft drink.

  First Aid: 
  First Aid will be in attendance – please approach any of our friendly staff if feeling unwell.

  Flasks/Thermoses:
  Not permitted.

  Pass Outs: 
  There will be no pass-outs for this event so please make sure to bring everything you need for the whole day/night.

  Photo ID:
  Will be required for entry and to purchase and consume alcohol and service will not be provided to people under 18 years of age. Please note that because this is a licensed venue, patrons are unable to take alcohol from the site at the end of the night, whether opened or sealed.

  Smoking: 
  Smoking is prohibited in all parts of the venue, excluding designated smoking areas.

  Weather: 
  The concert will proceed rain or shine. Only exceptionally severe weather conditions will affect the performance, so be prepared for either scenario.

  
  LEAVING THE VENUE AFTER THE SHOW
  Please be prepared and allow some time to leave the venue if you are driving. Expect delays. Your patience is appreciated. Also please respect our neighbours.

  Have a wonderful time

  Have a question? Email us at: info@zaccariaconcerts.com